Sizing & FAQ
Size Chart
FAQ
What is your Return Policy?
We can do absolutely NO exchanges or refunds due to the sanitary nature of the items. Please reference our Sizing Chart before you order. We are happy to do a sizing adjustment, or slight alteration on items to ensure that you are fully satisfied with the fit of your new items. If you have any concerns please reach out to us at hello@momentsexotic.com .
When Will My Order Arrive?
All ready to wear items are shipped within 4 Business Days (Tuesday-Saturday). After your order is shipped USPS usually takes 2-3 business days to deliver. Express shipping usually arrives 1-2 business days after shipping. When your order is shipped a tracking link will automatically be emailed to you. Once your order has been shipped, Moments Exotic is not responsible for the package. Please contact USPS or UPS for tracking updates or to file a claim.
If you require OVERNIGHT OR EXPEDITED SHIPPING and want to ensure your items arrival by a certain date please email us at hello@momentsexotic.com BEFORE placing your order.
International Shipping
International orders can take up to one month depending on the current volume of orders including shipping. We even ship to US army APO addresses too. We can also do International Rush orders to ship to you in as little as 2 weeks for an additional fee.
What payment methods do you accept?
We accept all major Credit / Debit Cards, Apple Pay, Zelle, Venmo, and Western Union.
Can you make changes to one of your designs?
Simply fill out our contact us form and include the item name, and the changes you would like to make ( different color, thicker band at top,etc) and we can create a custom order link for you!
Custom Orders
Are payments on custom designs refundable?
Custom designs are 100% non-refundable. The payment is used to purchase fabrics, materials and LOCK IN your order. So once a payment is paid we immediately use it to purchase the materials/fabrics to make your custom piece; therefore, we can not issue refunds under any circumstance.
Custom Shipping Time Frames
Since custom pieces are made one by one, by hand, to each customers specific measurements, and fabric requested, and due to the high demand of our product, custom orders typically take 1 week to make. Can not guarantee delivery sooner than 2 weeks for standard shipping (all depends on amount of rush orders). If you need a deadline secured you can elect to place a RUSH ORDER and receive your piece by a deadline (details below) Please allow 2-5 days shipping time.
Custom Order Rush Shipping
To place a rush order simply select "RUSH SHIPPING" during checkout. Rush shipping guarantees that your package will arrive by the due date provided by the client. The earliest we can SHIP your order is 7 days from the date of payment, plus 2-3 business days shipping time. To place a rush order select "RUSH SHIPPING" during checkout, then you MUST email
hello@momentsexotic.com
your order ID or full name and need by date and we'll begin processing your rush order request immediately. You must email us your need by date, to secure your deadline. It is imperative you provide us with your deadline in order for the deadline to be met. Rush orders are cut & put in line to be sewn once the order is placed and then sewn in order of deadlines provided by client. If a deadline is not submitted then 7 day rush will ship 10 days from date ordered.
Custom Measurements
How do I get my measurements?
It is VERY important you give us the correct measurements. Waist (measure the smallest part of your waist without sucking in) and hip (measure the fullest part of your hip/butt). Walmart, Jo Ann's and Michael's have measuring tapes available for $1. Alterations shops and local seamstresses can take your measurements for free as well. If you can not get exact measurements and need to order immediately, please email hello@momentsexotic.com your bra size, panty size,numerical pant size, T-Shirt size, and a front and back picture of you and we will provide you with estimated measurements immediately.
Can you make me a custom design that is not on the site?
Yes. Please email hello@momentsexotic.com to get started on your custom order. I will create a custom listing for you to checkout.
FREE Alterations
We offer 100% free alterations on all custom orders. If a product does not fit for any reason we are more than happy to alter it so it will fit you. Please include a picture of you wearing the piece and a detailed description of alteration needed, so we can ensure it fits you perfectly.
*Please note:
- All garments must be returned unworn and unwashed within 14 days for alterations.
- We only offer ONE time alterations and do not cover return shipping costs.
- For any further alterations after the first, there may be a labor charge.
- Please email pictures of yourself in the garment for alterations to hello@momentsexotic.com
Can I see pictures of the fabric colors?
If you have any questions regarding fabric colors. Please email us at hello@momentsexotic.com
